Refund and Cancellation Policy
Last updated: July 14, 2026
This policy explains our return, exchange, cancellation, full refund, and partial refund terms for digital services and in-game purchases provided by Ploygame.
1. Scope
Our products are primarily digital services and virtual items. No physical shipping is involved unless explicitly stated in a separate agreement.
2. Return and Exchange Conditions
- Digital goods and virtual items that have been delivered, activated, consumed, or used are generally non-returnable and non-exchangeable.
- If a purchase was not delivered due to a verified technical issue, users may request re-delivery or an equivalent replacement.
- Any exchange is subject to account verification and fraud-prevention checks.
3. Refund Conditions
- Refund requests must be submitted within 14 days of the transaction date.
- A full refund may be issued when duplicate billing, unauthorized transaction, or non-delivery is verified.
- No refund will be granted for violations of the Terms & Conditions, abuse, chargeback fraud, or policy breaches.
- Approved refunds are returned to the original payment method; processing time depends on the payment provider.
4. Partial Refund Information
- Partial refunds may apply when a bundled service is only partially delivered or materially unavailable.
- For subscriptions, prorated refunds may be considered for the unused period where required by applicable law.
- If only part of an order is eligible, the refunded amount will be limited to the eligible portion.
5. Cancellation Policy
- You may cancel a pending order before digital fulfillment begins.
- Once fulfillment or in-game consumption has started, cancellation may no longer be available.
6. Contact Us/Customer Support
This Refund and Cancellation Policy is effective as of July 14, 2026.